Privacy policy
Effective Date:25th August 2026
At Orvino Max, we value your privacy and are committed to protecting
your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.
Orvino Max is a brand unit of LUNA, owned and operated by Ramasamy Mohan. LUNA is a GST-registered business based in Erode District, Tamil Nadu, India.
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INFORMATION WE COLLECT
We collect personal information that you voluntarily provide to us
when you interact with our website, create an account, place an order, or contact our support team.
· Personal Identifiers: Name, shipping address, billing address, email address, phone number.
· Order and Transaction Details: Details about the products you purchase, transaction history, and delivery preferences.
· Device and Technical Data: IP address, browser type, operating system, referring URLs, device characteristics, page views, and interactions with our website.
· Cookies and Tracking: We use cookies, web beacons, tracking pixels, and similar technologies to collect information about your browsing activity and to maintain your shopping cart state.
HOW WE USE YOUR INFORMATION
We process your personal information for purposes based on legitimate business interests, the fulfillment of our contract with you, and compliance with our legal obligations.
We use your data to:
· Fulfil and Manage Orders: To process payments, arrange shipping, handle returns/exchanges, and deliver your purchases.
· Provide Customer Support: To respond to your inquiries, resolve shipping issues, and address return or refund requests.
· Improve Website Functionality: To analyze website usage, optimize our user experience, and troubleshoot technical issues.
· Marketing and Promotions: To send you promotional emails, newsletters, or SMS updates about new arrivals, sales, and special offers (you may opt out of marketing communications at any time).
· Ensure Security: To monitor and prevent fraudulent transactions, unauthorized access, and other illegal activities.
HOW YOUR INFORMATION IS SHARED
We do not sell, rent, or trade your personal information with third parties for their promotional purposes. We only share your data with trusted service providers who help us operate our business:
· Payment Processors: We use secure payment gateways, primarily, Razorpay, to process all online transactions.
· Logistics Partners: We share your delivery details (name, shipping address, and phone number) with shipping aggregators and courier partners, including Shiprocket, to dispatch and deliver your orders.
· Analytics and Advertising Providers: We share non-personally identifiable device data with third parties like Google (including Google Analytics, Google Tag Manager, and Google Ads) to analyze website traffic and deliver relevant online advertisements.
· Legal Compliance: We may disclose your information if required to do so by applicable law, governmental requests, or to protect our legal rights.
SECURE PAYMENTS & FINANCIAL DATA
To protect your sensitive financial information, Orvino Max operates under strict security protocols:
We do not store or collect your raw financial credentials, such as credit/debit card numbers, CVVs, UPI PINs, or net banking passwords, on our servers.
All payment processing is handled externally and securely by our PCI-DSS compliant partner, Razorpay.
Any sensitive payment data you enter is encrypted using Secure Socket Layer (SSL) technology and processed directly through our secure payment gateway providers.
COOKIES AND THIRD-PARTY SERVICES
We use tracking cookies to enhance your browsing experience, remember your preferences, and track shopping cart contents.
Additionally, we integrate third-party services that assist in website performance and marketing:
· Google Analytics & Tag Manager: Used to track user behavior, page views, and traffic demographics to improve our website.
· Google Ads & Google Merchant Center: Used to deliver targeted advertisements to users who have previously visited our store or searched for similar products. You can manage or disable cookies through your browser settings. However, disabling cookies may impact your ability to use certain features on our website, such as adding items to your cart or completing checkout.
DATA SECURITY
We implement appropriate technical and organizational security measures to protect the safety of your personal information.
However, please remember that no transmission over the internet or electronic storage technology can be guaranteed 100% secure.
While we strive to protect your personal data, you transmit information to our website at your own risk.
YOUR DATA RIGHTS
Depending on your location, you have certain rights regarding your personal data under applicable privacy laws:
· Access and Correction: You have the right to request access to the personal data we hold about you and to request corrections to any inaccurate or incomplete information.
· Data Deletion: You may request that we delete or erase your personal information from our active databases, subject to certain legal exceptions (such as tax, audit, or order fulfilment requirements).
· Opt-out: You can opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in our emails or contacting our support team.
To exercise any of these rights, please contact us at info@orvinomax.com.
UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised effective date.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our Customer Support team:
Office Address:
59, Kalaignar Nagar, Karungalpalayam,
Erode, Tamil Nadu – 638003, India.
Fulfillment Address:
053/25, Pavalam Street, Municipal Colony,
Erode, Tamil Nadu 638004.
India.
Phone: +91 73731 03031
Email: info@orvinomax.com
Thank You!