Shipping policy

Effective Date: 25th August 2026

Orvino Max is a brand unit of LUNA, owned and operated by Ramasamy Mohan. LUNA is a GST-registered business based in Erode District, Tamil Nadu, India.

This Shipping Policy explains how orders placed through the Orvino Max website are processed, shipped, delivered, and handled.

 

1. SHIPPING COVERAGE

Orvino Max currently ships orders only across India.

At this time, we do not offer international shipping. Any future updates regarding international delivery availability will be announced on our website.

 

2. SHIPPING CHARGES

We offer Free Standard Shipping across India on all Cash on Delivery (COD) and Prepaid orders. There are no hidden fees, cash-on-delivery handling charges, or additional shipping taxes applied at checkout.

 

3. ORDER PROCESSING

Orders are generally processed within 1 business day after successful payment confirmation or order verification.

1.       Orders are processed on business days only. Sundays and applicable public holidays are excluded.

2.       During new product launches, promotional events, sale periods, or festive seasons, order processing may take slightly longer.

 

4. DELIVERY TIMELINE

After dispatch, most orders are generally delivered within 3–5 business days, depending on the delivery location and courier service availability.

Delivery timelines may vary due to factors such as:

  • Remote or difficult-to-service locations
  • Extreme weather conditions
  • Public holidays
  • Natural events or disasters
  • Unexpected logistics disruptions
  • Courier operational delays

The delivery dates shown on our website are estimates and should not be considered guaranteed delivery dates.

 

5. SHIPPING PARTNERS

Orvino Max works with trusted shipping and logistics partners (including Shiprocket) to ensure reliable order delivery and shipment tracking.

The courier partner used for an order may vary depending on the customer's delivery location, service availability, and operational requirements.

 

6. ORDER TRACKING

Once your order has been dispatched, you will receive:

1.       A shipping confirmation through email or SMS

  1. Tracking information (including a tracking number or link)
  2. Courier details, where available customers can use the tracking information provided to monitor their shipment until delivery.

 

7. DELIVERY ADDRESS

Customers are responsible for providing complete, accurate, and current shipping information when placing an order.

Orvino Max shall not be responsible for delivery delays, failed deliveries, resulting from:

  • An incorrect or incomplete address
  • An incorrect or unreachable contact number
  • Customer unavailability at the time of delivery
  • Failure to provide necessary delivery instructions

If an order is returned to us due to incorrect delivery information or repeated failed delivery attempts, orders will be cancelled and information will send through what contact details are provided to us about your order.

 

8. FAILED DELIVERY ATTEMPTS

Courier partners may attempt delivery more than once, depending on their operational policies and service availability. If delivery cannot be completed after multiple attempts, the shipment will be returned to Orvino Max fulfilment address.

 

9. DAMAGED PACKAGES OR INCORRECT ITEMS

If a package appears visibly damaged at the time of delivery, customers are encouraged to inspect the package before accepting it.

If you receive: A damaged product, A defective product, An incorrect item

Please contact our Customer Support team within 48 hours of delivery at info@orvinomax.com or +91 73731 03031.

Please provide clear photographs or videos of the product, packaging, and shipping label to help us resolve the issue swiftly in accordance with our Refund, Return, and Exchange Policy.

 

10. DELAYS BEYOND OUR CONTROL

While we make every reasonable effort to deliver orders on time, Orvino Max shall not be held responsible for delays caused by circumstances beyond our reasonable control, including extreme weather conditions, natural disasters, government restrictions, transportation disruptions, public holidays, or other unforeseen courier operational issues.

 

11. CHANGES TO THIS SHIPPING POLICY

Orvino Max may update or modify this Shipping Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage customers to review this policy periodically or before placing an order on Our website.

 

12. CONTACT US

For any questions regarding shipping, delivery, order tracking, or related concerns, please contact our Customer Support team

Office Address:

59, Kalaignar Nagar, Karungalpalayam,

Erode, Tamil Nadu – 638003.

India.

Fulfilment Address:

053/25, Pavalam Street, Municipal Colony,

Erode, Tamil Nadu 638004.

India.

 

Phone: +91 73731 03031

Email: info@orvinomax.com

 

Thank You!