Refund policy

Refund, Return, and Exchange Policy — Orvino Max

Effective Date: 25th August 2026

At Orvino Max, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return, refund, or size exchange in accordance with the policy below.

Orvino Max is a brand unit of LUNA, owned and operated by Ramasamy Mohan. LUNA is a GST-registered business based in Erode District, Tamil Nadu, India.

1. RETURN ELIGIBILITY

You may request a return within 15 days from the date your order is delivered. To be eligible for a return, the product must satisfy the following conditions:

Be unused and unworn.
Be unwashed and unaltered.
Be free from stains, perfume, deodorant marks, smoke, or any other signs of use.
Be returned with all original tags, labels, and packaging intact.
Be accompanied by the original invoice or valid proof of purchase.

Products that do not meet these conditions will not be eligible for a return.

2. ITEMS NOT ELIGIBLE FOR RETURN

Returns will not be accepted for products that:

Have been worn or used.
Have been washed or altered.
Are damaged due to customer misuse.
Are returned without the original tags, labels, or packaging.
Show signs of stains, perfume, deodorant, smoke, or any other form of usage.

The returned product must reach our facility within a maximum of 15 days from the date the return is initiated.

Late or delayed returns cannot be accepted and will be sent back to the customer. Orvino Max reserves the right to reject any return that does not satisfy the eligibility conditions after a physical quality inspection.

3. SIZE EXCHANGE

We understand that finding the right fit is important. We gladly offer size exchanges for all products, subject to stock availability.

The exchange request must be made within 15 days of delivery.
The product must satisfy all return eligibility conditions outlined in Section 1.
If the requested size is unavailable, you may choose an alternative eligible product of equal value, or request a full refund subject to approval.

4. RETURN PROCESS

To initiate a return or exchange:

Contact our Customer Support team within 15 days of delivery at info@orvinomax.com or +91 73731 03031.
Share your order number, the items you wish to return or exchange, and the reason for the request.
If requested, provide clear photographs or videos of the product to support your request.
Once your request is approved, return instructions and reverse pickup details will be shared with you.

Please do not send any products back to us without receiving explicit return instructions and authorization from Orvino Max.

5. PRODUCT INSPECTION

All returned products undergo a mandatory quality inspection upon receipt at our warehouse. Refunds or exchanges will be processed only after the returned product successfully passes our inspection and is verified to be in its original, pristine condition.

Orvino Max reserves the right to decline any return, refund, or exchange request that does not comply with this policy.

6. REFUNDS

Once your returned product has successfully passed our quality inspection:

Refunds will be processed within 5 working days of approval.
Online Payments: The refund will be credited back to the original payment method used during checkout.
Cash on Delivery (COD) Orders: The refund will be transferred via bank transfer to the customer's registered bank account or another mutually approved digital payment method.
The actual time taken for the refunded amount to reflect in your account may vary depending on your bank or payment gateway provider.

7. SHIPPING CHARGES AND FEES

To ensure absolute transparency and compliance with Google Ads:

Free Standard Shipping: Free standard shipping is available on all original orders across India.
Defective, Damaged, or Incorrect Products: If a return or exchange is approved due to a manufacturing defect, an incorrect product being shipped, or damage caused during transit, Orvino Max will bear all return shipping costs.
Standard Size Exchanges & Returns (Customer Remorse): For standard size exchanges or change-of-mind returns on eligible products, Orvino Max will arrange a free reverse pickup at no additional cost to the customer.
No Restocking Fees: Orvino Max does not charge any restocking fees for returns, refunds, or exchanges.

8. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive a damaged product, a defective product, or an incorrect item, please contact us within 48 hours of delivery at info@orvinomax.com or +91 73731 03031.

Please provide clear photographs of the product, its packaging, and the shipping label. We will review the issue immediately and arrange a free replacement or complete refund.

9. RIGHT TO REFUSE RETURNS

Orvino Max reserves the right to refuse any return or refund request if: